A way of life

Life Carstenhof Hospital is a member of Life Healthcare, one of the largest private hospital groups in South Africa, operating 63 acute care facilities across the country.

Life Healthcare is recognised throughout the health industry for its high calibre healthcare professionals and excellent facilities.

We believe delivery of world class healthcare is achieved through a combination of quality and clinical excellence; along with a true focus on the personal needs of our patients and their families.

Every day we subscribe to the core values of the Life Healthcare group, while individually striving to continually improve facilities, standards and technology.

At Life Carstenhof Hospital our priority is to focus on the delivery of a special brand of health and care to patients. Within a world class hospital, this unique approach is what makes the difference.

We are also very proud of our beautiful surroundings- the peaceful stream that flows through our grounds, our tall willows, our peacocks- always ready to show off their plumage, to name but a few. Each room in the hospital is equipped with a glass door leading to the outside, enabling you to recover in the presence of Mother Nature.

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Our team

At Life Carstenhof Hospital we understand that we have a responsibility to meet the expectations of those who are entrusted to our care as well as the expectations of their loved ones.

This realisation enables us to ensure that we focus on an experience of care for everybody who visits or is admitted to one of our hospitals or healthcare facilities.

All our staff participate in ongoing quality training - ‘Q to the power of e’. Here we each come to appreciate the importance of quality in delivery of service and to embrace caring principles of empathy, ethics, excellence, energy and empowerment.

Results of ongoing patient satisfaction surveys tell us that a stay at Life Carstenhof Hospital reflects the high standards of health and care we set out to deliver.

The care delivered at Life Carstenhof Hospital extends into the community. Our employees at all levels actively participate in community initiatives to improve the quality of life in surrounding areas.

Our facilities

Our modern, sophisticated facilities include:

• 153 beds with each room having an en-suite bathroom and access to the gardens
• 6 laminar airflow theatres (one dedicated Digital Operating Theatre)
• A 21 bed maternity unit and 5 delivery rooms, with well-appointed wards and secure facilities. This unit is supported by a baby clinic which provides immunisation and support to the mother and baby after delivery. The unit also houses family rooms where fathers can also stay over
• An 8 bed neonatal intensive care unit and a 4 bed neonatal high care unit  complete with state-of-the-art monitoring and life support equipment providing the best possible environment for our smallest patients
• A paediatric ward
• Family Room in the Maternity Unit suitable for rooming in of the Father
• A photo-therapy unit
• A 24-hour accident & emergency unit, supported around the clock by resident specialists
• A 10 bed adult intensive care unit with 7 high care beds
• Medical and surgical wards with private and semi-private rooms
• A radiology facility, with a comprehensive range of sophisticated diagnostic equipment including CT scanner and mammography
• A renal unit

Medical and surgical disciplines

• Clinical Oncologist
• Dermatology
• ENT surgery
• Cardio Thoracic Surgeon
• General surgery
• Gynaecology
• Internal medicine
• Maxillofacial surgery
• Nephrology
• Neurology
• Neurosurgery
• Nuclear Medicine
• Obstetrics
• Ophthalmology
• Orthopaedic surgery
• Paediatrics
• Paediatric surgery
• Pathology
• Plastic and reconstructive surgery
• Psychiatry
• Radiology
• Urology

Ancillary services:

• Perinatal clinic and antenatal classes
• Audiology and speech clinic
• Comprehensive diagnosis 4D scan
• Compasionate healthcare services (011 655 5500/ 010 223 7442)
• Dietician
• Orthotics and prosthesis service
• Pharmacy
• Physiotherapy
• Well baby clinic
• Wound clinic

Specialist facilities

Maternity Facilities
At Life Carstenhof Hospital each life we help to bring into this world receives only the finest medical care. Our maternity unit provides for total mother and baby care.

• Five Labour Delivery Rooms.
• Accommodation on offer includes a Family Room suite, private rooms, semi private rooms and four bedded general wards.
• All Rooms have en-suite bathrooms and air conditioning.
• Each bed is equipped with an overhead LCD television broadcasting DSTV
• A nursery with Photo-Therapy Unit.

All rooms and labour units have television facilities with DTSV.

All mothers who have pre-booked their deliveries at Carstenhof Hospital will receive a Little Life branded maternity bag filled with the products you will need. Your new born baby will receive a complimentary beanie.

The first immunisation, done in hospital, is for free.

We also offer birth registrations to all babies born in our facility (within 30 days). Kindly contact Cecilia van Blerk on 011 655 5560 for more information.

Please make use of the main entrance to the hospital for admission and/or visiting. Ample parking is available. Upon admission, kindly bring your bed booking receipt with you. (You receive this when completing your pre-admission documentation at the pre-admission clinic, please enquire regarding this service from your doctor).

Visiting Hours in Maternity
The father of the baby is welcome any time until 20:00.

From 15:00 to 16:00, siblings of the baby as well as Grand Parents are welcome to visit the baby will stay with the mother.

Between 19:00 and 20:00 we have open visiting hours, all babies are kept in the nursery (for security purposes and also to minimise infections).

Please note that no children (other than the siblings of the baby) under the age of 12 years will be allowed in the maternity unit. Your baby’s brothers and sisters are, however, very welcome.

Emergency
Our level 2 24hr Emergency unit has a modern equipped resuscitation room and is in operation 24 hours a day, 365 days a year. The Unit is managed by E.R. Consulting, an outsourced company who works in partnership with our hospital. A Trauma Doctor is on duty 24 hours a day at the unit. Sophisticated diagnostic facilities and highly qualified specialists on call are part of the quality of service.

A radiology unit and a pathology laboratory form part of the hospital complex. This makes it possible to do sophisticated CT scans, x-rays and the majority of pathology tests in-house.

Supporting doctors

The doctors listed below are private practitioners. Please enquire about their rates directly with the practice.

Patient and visitor information

At the Life Carstenhof Hospital, we take pride in providing you information that you need in order to make your stay with us a pleasant and hassle-free experience.

If there is any further information that you or your family require regarding our Hospital and our services, please feel free to contact us on 011 655 5560.

Accommodation

Accommodation at our Hospital is extensive and includes:

• Day beds
• Private wards
• General wards
• High care units
• Intensive care units

We also offer Televisions with DSTV in all of our rooms.

All wards are en-suite with views of the grounds.

Our kitchen offers an A la Carte menu accommodating all food allergies and special diets can be organised on request.

Admission

Our admission process can be made much easier for you, if the following simple guidelines are followed.

• Medical aid patients should check with their medical aid / scheme 72 hours prior to admission to obtain pre-authorisation, failing to obtain authorisation may result in penalties enforced by the Medical Aids.
• Patients have to present their medical aid card and identity document on admission. Persons under the age of 18 have to be accompanied by a parent or legal guardian.
• To speed up admission, a pre-admission clinic is available to assist you with completing the documentation and doing the required clinical questionnaires. Please enquire regarding this service from the doctors consulting room and/or the main reception.
• Also refer to the “Tariffs” and “Discharge” sections below, for more information on prepayment and payment procedures.

Discharge

On leaving, do not forget to collect your medication and x-rays. You will be given a discharge card to hand in at the reception desk in the foyer as you leave.

Markerting & Communications Coordinator

Our Marketing & Communications Coordinator serves as a link between the hospital, patients, doctors and staff. Should you need any assistance please contact him on 011 655 5569. If you are from out of town, our reception desk has a list of accommodation near the hospital for family members.

Service monitoring

In keeping with our goal to continue providing high quality care; we monitor our service to patients on an ongoing basis. In the wards you will find Comment Cards, and we would like to invite you to make use of these, as they are monitored daily and is an effective tool to communicate to the hospitals management team. Participation is voluntary, but this will assist the hospital management to address any problems and improve our service to you.

We especially welcome any suggestions our patients may have. If you have any suggestions for us, please send us an e-mail at cecilia.vanderblerk@lifehealthcare.co.za.

Tarrifs

• Our Hospital charges patients at medical aid / medical scheme rate.
• Various medical schemes have a pre-payment/co-payment that is required on hospitalisation. Private patients will be required to pay a deposit prior to admission.
• It is recommended that private patients contact the Reception Supervisor prior to admission to establish the estimated hospital cost thus ensuring that the correct funds is available on admission.
• Patients requesting accommodation in private wards will be requested to pay the private ward rate on admission which is non refundable by your medical aid.

Visiting hours

We welcome all of our patients` visitors, as we know what a difference the support of close family and friends can make.

In light of this, we also have to be aware of the rest that all of our patients require and we have thus provided for visitors to visit our hospitals only at certain designated times and these are:

• 10:00 - 11:00 (designated wards only)
• 15:00 - 16:00
• 19:00 - 20:00

Further to this, other rules apply with respect to visitors and these are:

• Visitors are restricted to three per patient at a time. Children are welcome but they must have an adult supervising them.
• No children are allowed to visit in the Paediatric Unit, for infection reasons.
• In the Intensive Care Unit (ICU), we only allow two family members per patient.
• In the High Care wards, two visitors per patient are allowed.

We look forward to welcoming you in our hospital.