We have a nursery situated in the unit and a fully equipped neonatal high care and intensive care unit in the hospital for babies who require additional support.

In the interest of security and infection control, visitor access is strictly controlled and entrance to the ward is monitored by CCTV.

We will be happy to offer you a guided tour of the maternity unit between 11h00 and 12h00 on weekdays. Please telephone the Women’s Health Unit to make a booking.

Exciting birth preparation classes are run on a Wednesday night at the hospital.- Birth Preparation Classes cover pregnancy and early parenting topics including understanding pregnancy, normal labour and birth, assisted delivery and practical advice, the newborn baby, bathing baby, CPR and breastfeeding.

Birth preparation classes commence at about 26 – 32 weeks into the pregnancy. To ensure a place, bookings for Birth Preparation Classes should be made early when expectant mothers are 12 to 16 weeks pregnant. To book contact Ronell Vorstman by email rvorstman1@gmail.com. Following the birth of your baby you will receive a complimentary maternity bag with a variety of items enclosed.

The well baby clinic is available for vaccines, weight and progress monitoring of baby. The clinic offers support and advice to new parents in the early weeks after birth and as bay grows up. Assistance and advice is available with both breast feeding and bottle feeding.

A mom`s support group meets weekly, where mothers can share experiences with other mothers. These meetings are both informative and fun.

Supporting doctors

The doctors listed below are private practitioners. Please enquire about their rates directly with the practice.

Patient and visitor information

Life The Crompton Hospital takes pride in providing you with the information you need in order to make your stay with us as pleasant and hassle-free as possible.

Accommodation

Accommodation in our hospital is extensive and includes:

• Day beds
• Private wards
• Four and six bedded general wards
• High care unit
• Intensive care units

Admission

For patients who know in advance that they will be admitted, we have a Pre-Admission clinic which gives patients the opportunity to get the formalities and pre-tests done prior to the actual date of admission.

The admission process can be made easier for you if the following guidelines are followed:

• Medical aid patients should check with their medical aid or insurance scheme prior to admission and obtain the necessary pre-authorisation and information on deposits or co-payments that are required on admission.
• Identity documents and medical aid cards must be presented on admission.
• Patients under the age of 18 must be accompanied by a parent or legal guardian

Please refer to our tariffs and discharge section below for further information.

Discharge

On leaving, do not forget to collect your medication and x-rays.

General information

The following information will help to make your stay as pleasant as possible. Knowing about the facilities and various aspects of the hospital will help you to settle in more easily.

Television
All private, semi-private and general wards have televisions. Earphones may be purchased from reception.

Radio
Radio stations available are: Music Channel, East Cost Radio, Radio South Africa (Afrikaans), Radio Metro and 5FM.

Personal TV, radio, CD and cell phones
In the interests of other patients the use of personal TV`s, radios and CD players are not allowed in the wards.

Valuables
Patients are advised not to bring valuables to the hospital. Should you do so, please make use of our security safe. Whilst every effort in made to protect your belongings, the hospital will not be held responsible for any loss or damage that may occur. Please contact your charge sister or ward secretary to arrange for the security of your items. A receipt will be issued.

Toiletries
The hospital supplies towels, therefore it is not necessary to bring your own. However, toiletry items such as soap, face cloths and toothbrushes are not supplied and you are kindly requested to bring these with you.

Smoking
For obvious reasons, smoking is not allowed in the hospital. The only exception to this is on the patio of the restaurant or the designated smoking area on the first floor. Please ask your ward sister for directions. It is illegal to smoke in any other area of the hospital. Children under the age of 18 may not enter the designated smoking areas.

Injuries on duty (IODs)

When bringing an injured employee to the hospital, the employer must bring the following with them:

• WCL2 form fully completed
• Clear copy of employee’s ID
• Employer must be registered with the Compensation Commissioner

Payment of accounts

Medical aid members:
A copy of the hospital invoice will be posted to the person responsible for payment, giving details of all charges raised during the patient`s period of hospitalisation. Once the account has been thoroughly checked for accuracy, a copy will be forwarded to the patient`s medical aid as a courtesy. Patients are requested to settle any charges no covered by medical aid (eg. telephone calls) at the time of departure. The patient is requested to check medical aid details, as it is his or her responsibility to ensure that the medical aid has received and paid the account.

Private patients:
A deposit is required before the patient will be admitted to the hospital. The amount of the deposit is an estimation of the final account. The final account must be settled before the patient leaves the hospital. Arrangements in this regard can be made with the administration department.

We encourage patients to check their account and to address any queries with the administration department.

A copy of the invoice will be given or posted to the person responsible for payment of the account, depending on the patient’s preference.

Service monitoring

In keeping with our goal to continue providing high quality care, we monitor our service to our patients on an ongoing basis. On discharge patients are asked to complete a questionnaire regarding all aspects of their hospital stay. Participation is voluntary but we value your feedback. Your suggestions and criticisms will help us to improve our services and make the hospital experience a bit easier for tomorrow`s patients. We also welcome patients or relatives who wish to voice any suggestions or concerns and will ensure that all complaints are investigated promptly and action taken to resolve the problem, and prevent recurrence.

Alternatively you may wish to e-mail us at support.thecrompton@lifehealthcare.co.za.

Tariffs

• Our hospital charges patients at medical aid/ medical scheme rates
• A prepayment is required on hospitalization from patients not covered by medical aid or a medical scheme
• Patients are liable for any shortfalls on their account, or any amounts not covered by their medical aid scheme.
• It is advised that private patients contact the hospitals accounts department prior to admission to establish the estimated hospital cost. This can be done by calling the Administration manager on 031 737 3000
• Patients requesting accommodation in private wards will be requested to pay the private ward fee on admission. Private ward rates are available on request.

Visiting hours

We welcome our patient`s visitors as we know what a difference the support of family and friends can make.

Visiting hours are as follows:

General wards and High Care

• 11h00 – 12h00
• 15h00 – 16h00
• 19h00 – 20h00

Children are welcome however adult supervision is a prerequisite. It is advisable that children under the age of 12 do not visit our general wards. Younger children must be kept quiet and under control at all times to avoid inconvenience to other patients.

ICU

• 11h00 – 12h00
• 15h00 – 16h00
• 19h00 – 20h00

Visitors to patients in the ICU are restricted to the patient’s immediate family and no children under the age the age of twelve are permitted in the unit.

Paediatric ward

• 10h00 – 12h00
• 15h00 – 20h00

No children under the age the age of twelve are permitted in the unit.

Women`s health centre

• 15h00 – 16h00
• 19h00 – 20h00

Maternity

Fathers may visit at any time between 10h00 to 20h00. It is requested, however, that rest time between 12h30 and 14h00 be observed.

Open visiting Grandparents and siblings extra time from 16h00 to 16h30. Baby`s grandparents, brothers and sisters may stay on after 16h00 until 16h30 after other visitors have left. Babies will be brought out for a special sharing time.

Open visiting is from 15h00 to 16h00 and 19h00 to 20h00, during which mothers, if able, are invited to show their babies to their visitors. If mothers are not able to do so, babies will be shown between 19h30 and 20h00 by staff. We request children of friends and relatives do not visit.