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Quality Management System

Life Healthcare’s integrated quality management system drives behaviour and ensures compliance with legal requirements, industry standards and internal group requirements. In 2007, Life Healthcare became the only healthcare organisation in South Africa to become multi-site certified ISO 9001: 2008 certification, and is currently reviewing its processes to align with the revised ISO 9001:2015 code. The process of certification involves annual surveillance audits conducted by an external certification body.

The term ‘integrated’ indicates that the group has implemented a sustainable and consistent quality management system across all its hospitals. The ISO 9001 code details a number of standards which – if implemented effectively – will result in continual improvement of the company’s quality management system. This in turn translates into a service which better meets the needs of its customers.